FAQ






FAQ / Contact


Q: Who do I contact for questions about your events and workshops?
A: You can email me at: crystal@crystalneubauer.com -  My teaching schedule and my studio schedule will sometimes mean that I cannot respond right away, but please know that I will respond to general questions as soon as possible during working hours, when I am not in the studio.
Q: How can I be notified of upcoming workshops? Where do I find you on social media?
A: You can sign up for my newsletter at this link.  Find my art page on Facebook here. I am on Instagram at this link. Follow me on Pinterest here
Q: Where are you located? 
A: My studio is currently located in the Racine Business Center at 1405 16th Street, Racine, Wisconsin, in a section of the building reserved for artist's studios. There are currently 60+ artists and makers in this eclectic cool warehouse building, complete with sliding barn style studio doors, tall ceilings, and creaky floors. All the character you would expect from a building over a century old! While it is not accessible to the public, I do take appointments to view my work. There are also two open studio events each year, the annual Holiday Open House in early December and the Get Behind The Arts city wide studio tour in April. Be sure to sign up for my newsletter to receive announcements of these events. 
Q: Where should I stay if I visit your studio?
A:   This is a short list of hotels that are all located near restaurants and/or grocery stores and each about 15-20 minute drive to the studio. There are a lot of other hotels in Racine and Kenosha, but the drive may be longer, or you may find them less convenient for food. If in doubt, feel free to check with me. You can also try AirBnB in the downtown Racine area/Racine Zoo area, or Downtown Kenosha/Harbor Park area. 
Wyndham Garden*
5125 6th Ave., Kenosha
(262) 358-9566

Fairfield Inn* 
6421 Washington Ave, Racine
(262) 886-5000

Racine Marriott*
7111 Washington Ave., Racine
(262) 886-6100

Comfort Inn*
1154 Prairie Dr., Racine
(262) 886-6055

Super 8 Racine
1150 Oakes Rd, Racine
(262) 884-0486

*Student tested/recommended

Q: What is your refund policy?
A: All Art sold is original and one of a kind made from salvaged material, using archival adhesives and substrates. There are no refunds for any reason other than damage that I caused while packing. I take the utmost care to package art to be shipped securely and do purchase insurance from the shippers to cover damage that may happen in transit. If you need to file a claim with the shipper I can assist you. 
Registration fees for workshops are nonrefundable. Please read workshop descriptions, including supply lists, dates and locations of on location classes, and platforms for individual classes offered online, as these will vary depending on whether I am hosting myself, or operating as a guest artist under another host. If you are unable to attend a workshop after purchase, you may transfer or sell your spot. Please notify me of the change so that I can update my records. 


2 comments:

  1. Crystal, I signed up for your workshop beginning April 28th...will you be notifying your students on how to "attend" the workshop? Thanks! I'm looking forward to this class with you...but hope I can figure out how to get there.

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    Replies
    1. Yes an email will go out with access instructions. I did send you a welcome email after you registered - check your spam folder if you didn't get it. So glad you'll be joining us Pipka!

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