FAQ




FAQ / Contact


Q: Who do I contact for questions about your events and workshops?
A: You can email me at: crystal@crystalneubauer.com -  My travel/teaching schedule and my studio schedule will sometimes mean that I cannot respond right away, but please know that I will respond to general questions as soon as possible during working hours, when I am not in the studio.
Q: How can I be notified of upcoming workshops? Where do I find you on social media?
A: You can sign up for my newsletter at this link.  Find my art page on Facebook here. I am on Instagram at this link. Follow me on Pinterest here
Q: Where are you located? 
A: My studio is currently located in the Racine Business Center at 1405 16th Street, Racine, Wisconsin, in a section of the building reserved for artist's studios. There are currently 60+ artists and makers in this eclectic cool warehouse building, complete with sliding barn style studio doors, tall ceilings, and creaky floors. All the character you would expect from a building over a century old! While it is not accessible to the public, I do take appointments to view my work and host workshops and other events in my space. There are also two open studio events each year, the annual Holiday Open House and the Get Behind The Arts studio walk. Be sure to sign up for my newsletter to receive announcements of these events. 
Q: Where should I stay if I visit your studio?
A:   This is a short list of hotels that are all located near restaurants and/or grocery stores and each about 15-20 minute drive to the studio. There are a lot of other hotels in Racine and Kenosha, but the drive may be longer, or you may find them less convenient for food. If in doubt, feel free to check with me. You can also try AirBnB in the downtown Racine area/Racine Zoo area, or Downtown Kenosha/Harbor Park area. 
Wyndham Garden*
5125 6th Ave., Kenosha
(262) 358-9566

Fairfield Inn* 
6421 Washington Ave, Racine
(262) 886-5000

Racine Marriott*
7111 Washington Ave., Racine
(262) 886-6100

Comfort Inn*
1154 Prairie Dr., Racine
(262) 886-6055

Super 8 Racine
1150 Oakes Rd, Racine
(262) 884-0486

*Student tested/recommended

Q: What is your refund policy?
A: All Art sold is original and one of a kind made from salvaged material, using archival adhesives and substrates. There are no refunds for any reason other than damage that I caused while packing. I take the utmost care to package art to be shipped securely and do purchase insurance from the shippers to cover damage that may happen in transit. If you need to file a claim with the shipper I can assist you. 
*Registration fees for workshops are nonrefundable and I am no longer able to offer workshop credit for cancellations. If you are unable to attend the workshop after registering, you may opt to sell your seat or transfer it to a friend or family member. Please notify me if someone else will be attending in your place. I may assist you in transferring your seat if there is a waiting list for the class, but cannot guarantee it. There are no exceptions to this policy. Thank you for your consideration and understanding.

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